Contact Information

We’re here to assist you with any questions, concerns, or feedback about Soothie™  products or services. Below are the ways you can reach us:

Email: contact@soothiebottle.com
Website: www.soothiebottle.com

Customer Support

For inquiries about orders, returns, shipping, or product information, please email us at contact@soothiebottle.com. We aim to respond within 1-2 business days (Monday to Friday, excluding public holidays in New South Wales, Australia).

Business Hours

The Soothie Team is available Monday to Friday, 9:00 AM to 6:00 PM AEST. Emails received outside these hours will be addressed the next business day. Average response time is 48 hrs depending on demand.